Fab Fibre – average speed 36Mbps. Virgin Media logo, on the Super Hub 2 it says WPS and on the Hub 3. Plus, again optionally, a cable will be run to a phone socket for the phone service. A great internet experience can move you. In either case, you will be sent a straightforward self-installation kit and you can be up and running within as little as four days of placing your order - making Virgin. When you order internet service on the phone, you can expect a follow-up email with a contract to confirm your order. There are 3 totally unlimited, reliable plans to choose from: Brilliant Broadband – average speed 11Mbps. How to cancel your Virgin Media contract. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. SparkyLou999 • 3 yr. The new fibre phone line is designed to work with the same phones as the old copper line. The time for Wi-Fi installation varies based on the provider, with self-installation generally taking under 30 minutes and professional installation ranging from 1 to 6 hours. Full Fibre 500: 500Mbps download, 73Mbps upload. If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. How long does it take to install fibre broadband? Just half an hour or so, if QuickStart 's available at your address. If you're having problems joining O2 or applying your data boost, you can contact O2 . In laying this cable your contractors dug the cable into my driveway and flower bed causing damage to both, including the concrete driveway itself and also several well established plants. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins; Or you may be quicker than average! You won’t be. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. There are multiple broadband options. Turn on the router, wait for the lights to configure correctly according to the instructions. The long and short of how long it takes to get your new internet service connected. No setup fee. It can take up to five business days to get a phone in a rural area. Again, as this involves liaising and obtaining permissions from a third party, this can cause some delays for the customer. Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually. 01. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). So you get to enjoy market-leading broadband at an unbeatable price. You can check your activation date and follow the status of your broadband activation by. Excludes Essential broadband customers. TV on the go. A further five days will be needed to connect your broadband. Sky usually takes around two weeks to get a new broadband connection set up. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Activation: The engineer first needs to turn on the cable that runs from the street cabinet to your property. Big news. This can take a good long while and may fail completely. Switching from a cable broadband provider, like Virgin Media? To make sure you don't lose your broadband service, only cancel your cable broadband service after NOW Broadband is up and running. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. We're better, connected. 2. Compare broadband, TV & phone deals from Virgin Media - one of the UK's fastest internet providers using its own cable broadband network. You will likely receive a refund in your final bill for your old address and a little extra in your first bill at your new address – this is simply due to stopping and restarting your connection. Virgin Media O2 has gazumped Sky by getting its internet TV platform to market first. Let’s take a closer look at each one. In this kind of situation, you can expect installation to take at least three weeks. It's still FTTC broadband, but it provides a boost which allows speeds of around 100-200Mbps. What you get in your QuickStart pack depends on what Virgin Media services you ordered. For areas limited to FTTC broadband, you have a choice between the Openreach and Virgin Media networks. For modems, continue to Step 2. The guarantee only applies when your Smart. Broadband. We’ve got two reliable options for getting our All-In Internet in your home. Yes there is a faceplate roughly 1/2 inch thick that goes on the wall that houses an isolater. The engineers who came out often said that the install team had used the. How long is my Contract for my Services? There is no set period unless you and Virgin Plus agree to a contract term of greater than one month (for example, 12 months) (a “Fixed Term”) for particular Services. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You may not have access to BT’s full fibre broadband packages in your area. Most Virgin Media customers will receive a Hub 3 router. Select Netflix Premium to access 4K Ultra HD with compatible devices. We'll tell you how lang it takes, thing you'll need, and what toward expect. I'd try a reboot, if that doesn't work you should call up because the upgrade is usually instant. Sometimes this can take around 10 weeks to complete depending on the issue at hand. If you’re installing broadband, TV, and a phone line, the process. Whilst we're not able to expedite things, I'm happy to take a look at things for you to have the latest update. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Get connected to the Virgin Mobile network. It is really quite simple. Broadband minimum speeds not achievable (268 per contract). For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1 Upgrade V6 box to Virgin TV 360 30 mins. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 4. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Once a SIM card is inserted it operates like a mobile broadband router. Online chat: You should see the option to start a chat on Virgin Media's website. As such it can offer you a broadband connection without the required. Or you may be quicker than average! You won’t be involved the whole time. Gaming Support. Available on new activations. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you take a bundle with both Virgin Media and. 3. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins; Or you may be quicker than average!At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Installation of a landline and broadband installation takes approximately 14 days. gaz31efc Gig1 • 4 yr. Or stream, control and manage. 01/09/14 - 13:14 #2. On your installation day, your engineer will arrive in a. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Our Ultra package is just £21. 0 Kudos. Since then, Virgin Media claims it is unable to complete my installation or deal with problems with the service. Monday to Friday, 8am -9pm, weekends and bank holidays, 9am - 7pm. Step 2: Plug your DSL or cable modem into your router with an Ethernet cable. Call, chat or visit a Virgin Plus store to get this offer. You let your Service. Does Sky Broadband use Virgin cable?. Once you’ve placed your order. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Discover how Virgin Media services are installed. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Here’s how: For iOS, tap the Connect to TV icon at the top right hand side of the screen. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. This promotion means you won’t pay the usual setup fee of £35. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. There are no fees for moving your existing Sky broadband service and your Direct Debits will remain the same. Set up a guest network. Further exclusions & legal stuff apply. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Problems came back - engineer visited then pixelation on tv. If this follows the previous pattern, I expect I'll get to the 9th or 10th and then have my in-house install pushed back 2 weeks again. Where can I spend my Virgin Points? Follow. If you're switching from a non-cable provider (like Sky, BT or Plusnet) we'll work with your current provider to transfer your phone line. If you phoned in and did the regrade it's usually immediately, unless you are also receiving new equipment. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home and what you've ordered. On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service. Half a day!!! Get a grip. Also any VM, ntl, blueyonder email addresses will be deleted 90 days after leaving. - Virgin Media Community - 5325098 I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband The service - 5325098 From the modem, the cable will be connected to your router. One of our engineers will install your broadband and make sure it’s running smoothly. Make UNBELIEVABLE savings on Virgin Media Broadband . Installation guide. Virgin Media scores a seemingly low 2. 1. co. How long does an upgrade take to activate? eden2. Its different packages include: M50 (54Mb) M100 (108Mb) M200(213Mb) M350 (362Mb) M500 (516Mb) Gig1 (1130Mb)What To Know. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Although in this instance it looks like you might be connected by 2. haven't seen them look at the. Customers who subscribe to paid services through Virgin Media will receive 10% of the subscription cost back as credit on their Virgin Media bill. The cable could come in and run along the skirting to a better place where the box can be fitted. You don't need to cancel your broadband with your previous provider unless you're with Virgin Media or a smaller provider like Hyperoptic, Community Fibre, or Gigaclear. Fast. On the website it says you must book a slot no more than 10 days away. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. You don't need one of the. Virgin will usually get a plug and play self install kit out to you within around 3 days of ordering. 0, which suggests most of the site’s broadband reviews are negative. TV on the go. £25. No, don't cancel the BT account. 2. Internet Members can add Virgin Plus TV to an eligible unlimited Internet plan, starting from $35 /mo. This hole will typically be up to 1cm in diameter and often positioned near your front door. Re: Changing from virgin fibre to bt fibre. Make UNBELIEVABLE savings on Virgin Media Broadband . Most QuickStart kits have just 6 cables, connectors and powerlines to. If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks. Reset Hub password. Get ready. How to get up and running with QuickStart. Without a landline: 21 days. Runs wires from ONT to the router. Unlimited usage. Further exclusions & legal stuff apply. If you have took out a new package and getting new eq for eg a new hub or stb once you receive the eq and install and activate that’s when the boost will happen. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. 1. They’ll call you within five working days to welcome you, check your order details and explain the next steps. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. Main menu. I live in a block where all my neighbors have VM installed. If I choose to install VM 30M broadband service, does anyone know how long normally does it take to get it installed ? I am trying to get broadband before Xmas !!! Many Thanks. How long does CollectPlus take to deliver? Your order will usually be delivered to your collection point within 3 working days. Gaming Support. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. When moving home, you’ll probably have a long list of things to do. Finally, they'll complete the setup to make sure it's all working. uk How long does the install take to complete? It usually takes between 30 minutes and 2 hours for an engineer to set up your Virgin Media services, this all depends on the services you’re having installed. 50/mth on an 18. They sent the equipment by the next day. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. If you’ve used a line checker and found out you need a line installed, it should be fairly simple. 0 or above, Google Chrome web browser, Opera web browser, or Safari web browser). Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I am getting the 900Mbps speed as advertised for only £25 per month. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. After that you're free to discontinue the service by giving us 30 days prior notice. This installation can be arranged through Sky and will typically cost £20. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. All it takes is a few clicks and a few minutes filling in details, and you're all set. This makes it a lot faster to get your broadband service set up, without the two week delay and the wait for an engineer visit. Send the email to equipmentreturns@virginmedia. Your post is waiting for approval from FasterBroadband. Available with M50 broadband or faster. We'll tell you how long it takes, that you'll need, and that to. The installation should take around an hour. If you need to reschedule your install, you can do so by emailing or calling your Order Manager. BT will inform you of the estimated time it will take for installation once you place an order and agree on a date for the broadband service to be installed. It's available to 52% of households right now, with a target of. Fibre to the premises (FTTP), also known as ultrafast full fibre broadband, involves laying fibre optic cables directly from the broadband exchange right into your home. Hi @col1305 . Stream from Virgin Media. If you choose another Netflix plan, you’ll only have. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. Sky scores 1. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. How long does it take to switch to Vodafone broadband? It usually takes around 10 working days to switch to Vodafone broadband from another provider. Nov 14, 2021. If you pay by credit or debit card, it can take up to 12 hours. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. How to install Virgin Media broadband If your home is Virgin Media ready, you could. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Test your current broadband speed. Everything you need is posted to you. Discover the steps involved in setting up our high-speed fibre optic broadband services. WiFi Max. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. Team Spirit contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. Installation and activation time for BT. The first method is to visit the Virgin Media Site. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. how long to successfully install broadband? The se. Virgin Media broadband customers will be able to switch more easily from 2023. The cable will be black tho so best to keep it hidden. There are no fees for moving your existing Sky broadband service and your Direct Debits will remain the same. How long does it take to install fibre broadband? Just half an hour or so, if QuickStart 's available at your address. £8p/m extra or included with Gig1 or Volt. How long do Virgin Media take to answer a complaint?. 4. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. Connects ONT to power. The Engineer installation should take between 30 minutes to 2 hours, depending on your subscribed services. The equation for calculating download time is: File Size in bytes / (Download Speed in bits / 8) = Time. Install. V6. The Essential Broadband packages are free from setup fees, early termination fees, and also aren't subject to annual price rises. I'm guessing my prefered date may be altered. How long does it take? Ideally, fibre installation should only take a few weeks, but it can take a lot longer under special circumstances or if consents are required. 0 it says Pair WPS. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. Joining in. 4ghz rather than 5ghz. 13/11/18 - 15:39 #3. Contact us. Big news. Networking and WiFi. Customers of UK ISP Virgin Media (VMO2) – specifically those that take their fixed line broadband, phone and pay TV services – are today being informed about the operator’s annual price hikes, which “ on average ” are set to increase by 13. deal anytime. We would like to show you a description here but the site won’t allow us. It doesnt have to go where the hole is tho. The technology is set to future-proof homes and businesses across the country because, once it’s installed nationwide, homes won’t need to install new cables for their broadband for decades. Virgin Media installation: self-install with Quickstart kit. Make sure to include your name, address and account number so Virgin Media can identify your account. Legend 148 Views Message 2 of 6 Flag for a moderator. TV box - 15 mins. Once your existing Netflix plan ends, you can add Netflix to your Virgin Media bill when you restart your plan – either on the Virgin TV box or in. It usually takes 1-2 weeks for new customers to get setup if you need an engineer to visit to install a Virgin fibre cable. Enjoying fast, reliable broadband shouldn't be a hassle and we do everything we can to provide the best possible. Stream from Virgin Media follows Sky's similar Stream Puck in terms of announcement timing, but will be. At least 30Mbps download speeds in every room or £100 one-off credit. Change the wireless channel – Log into your SuperHub’s admin console (192. Plug into the. All you need to do is contact Virgin Media and explain what the issue is. One benefit touted by Virgin Media is discounts on your additional streaming services. this porting should usually take place within 10 days of the install completing, or a bit longer if some issues arise. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. PICK UP; CONTACT; Virgin broadband how long to install. If our technician needs to. 95 setup cost depending on the package. Web Safe only works when you’re connected to your Virgin Broadband at home. 25 a month. WiFi hotspots. 15 mins. For Android, go the main menu > Guide > My Shows > Manage > Info > Remote Control; If you have the Virgin TV TiVo or V6 box, you can use the Virgin TV Control app to do this instead. Excludes broadband faults and broadband network outages. Virgin has been able to speed up their network and bring faster speeds to their customers by upgrading to DOCSIS. Discover how Virgin Media services are installed. Product power rate: Input:Options. For £12. How long does the install take to complete? It usually takes between 30 minutes and 2 hours for an engineer to set up your Virgin Media services, this all depends on the services you’re having installed. Reset Hub password. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 5/5. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Troubleshooting, managing your account, billing and much more. One less router in landfill 15 days ago. How long does it take to check my internet speed?. Phone. 4. You'll see this icon when we think it'd be helpful for you to pause the video. If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Right now, you can get Virgin's 250Mb Broadband package for only £30 per month for 18 months. Technically if there has already been virgin installed at the property they can install it at the same place and make you pay £99 for a relocation. In order to install your own fiber internet, you first need to have an optical network terminal (ONT), also called a fiber network. Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed. 50 per month, or 50Mbps for £20 per month. 61Mb average speed. How to install Virgin Media broadband . Sky will credit your account with up to £100 if Virgin charges you termination fees. Virgin Fibre Areas only. New contract can be arranged – look for your next broadband, TV and home phone deal by signing in My Virgin Media > My Account, or My Upgrades & Offers; or Your Account for your next Virgin Mobile Free to switch providers – 30 days’ notice is all you need to give should you wish to leave. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 2. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). If you want to know how fast your current broadband connection is, then take our quick broadband speed test. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Self-install. Once your existing Netflix plan ends, you can add Netflix to your Virgin Media bill when you restart your plan – either on the Virgin TV box or in. How long do I need to sign up for? The contract term for HomeWorks is 30 day rolling. After we’ve installed your service, your Order Manager will be in touch again to make sure everything is working. If you have took out a new package and getting new eq for eg a new hub or stb once you receive the eq and install and activate that’s when the boost will happen. Our , which you can add anytime, start from £2. uk. I have no issues with Virgin about the challenges of getting council approval to undergo construction work outside my property, but every time I call the pre-installation team, they have very. My first bill is higher than I was expecting? When your services are installed / activated you’re assigned a billing cycle in our system. Find the Broadband Best Offer for Your Home. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Leave it off for about 10 seconds. The UK’s most popular channels, Catch Up services and built-in apps, in one place. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband. You can check your activation date and follow the status of your broadband activation by. 99 per month at the time of writing. Networking and WiFi. £8p/m extra or included with Gig1 or Volt. Internet Members can add Virgin Plus TV to an eligible unlimited Internet plan, starting from $35 /mo. Discover how Virgin Media services are installed. 3. £35 setup fee applies*. You’ll get a dedicated order manager. For Android, go the main menu > Guide > My Shows > Manage > Info > Remote Control; If you have the Virgin TV TiVo or V6 box, you can use the Virgin TV Control app to do this instead. Last updated: 16 November, 2023 | Estimated Reading Time: 10 Minutes Can you install broadband yourself? In some cases, you will be able to install the. Whilst this isn't ideal, it does happen on occasions due to the way we provide our network. Virgin will notify BT that you are porting your number across to them, which by definition closes your account. Step 2: Order your Sky Broadband service. Even so, these new rights could give many renters the same access to the full range of broadband services already enjoyed by property owners. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. As predicted, my 'broadband' appointment date is just incrementing daily without anything seemingly happening. Step 3 - Label the box – a letter came with the. If you simply don’t need broadband any longer, then it’s a little more involved. 5 mins. Thanks. 0 Kudos Reply. It usually takes between 24 and 48 hours for the broadband to be fully activated. I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Money-back guarantee: 30 DAYS. 3. How long does it take for Virgin Media engineer to visit?How Vodafone Broadband is installed depends on the speeds and plan you get. You can also redirect your emails from your old broadband address to a different address, and transfer across your. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. 6 out of 5. Virgin estimates that it should take around 40 minutes to complete your broadband installation. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Our Ultra package is just £21. 5. In a nutshell, your basic consumer rights when it comes to broadband are as follows: All goods and services must be of satisfactory quality, fit for purpose, delivered as described, and provided to a proper standard of workmanship. Available on new activations. d'@ve Posts: 45,152. If you have an install date and other flats have VM install will take a short time depending on how they need to run the cable. Installation waiting times. Step 3 - Label the box – a letter came with the. Step 3: If possible, place your router or gateway in a centrally located part of your home so the Wi-Fi signal can travel better. Internet Members can add Virgin Plus TV to an eligible unlimited Internet plan, starting from $35 /mo. Save over £100 a year on top-rated broadband. Where possible, our Internet technicians will perform service installations and repairs entirely from outside the home. The quickest way to do this is to call TalkTalk on 0345 1720 088 . Check 4G & 5G Broadband Availability →. Major providers like AT&T Internet and Xfinity list phone numbers on their websites for you to call and order. If intervention inside the home is required, our Internet technicians will provide equipment in boxes at the door and guide Members through the necessary steps over voice or video call directly from their service vehicle. How long do my Volt benefits take to activate? It can take up 14 days from the date your services are activated for the benefits to be applied for both Virgin Media and O2 services, but we normally see the O2 benefit being applied first. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. If you currrently have a VM landline then you will lose your VM phone number when cancelling. It. ago. No phone line. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. Switching broadband might sound complicated, but it's usually pretty simple. If you have had a Cable service before. Go back to CNET Homepage. Select the correct HDMI input for your box. Hi Tweej247, We appreciate Teenagers are hard enough but take away the Internet and it does caused a few issues, as advised we will always give the next available appointments, as it is the Christmas period there are a lot of dates the Technicians don't work so we have a smaller scope, you would receive a Text if any earlier slots do. Just a few easy steps to install Virgin Internet yourself. 7 min Read Published: 16 Nov 2023 How your broadband is installed will depend on what type of broadband you choose. I took out virginmedia broadband & phone line on the 20th January 2023 but I’ve not heard anything just the email I got Pre-documents saying starting on the 24th January, does it take time to change my number over (keeping old number) because its been nearly 3 weeks, I might give it another week might go back to plusnetVirgin Media social tariff. On the agreed activation date, plug your router into the master phone socket using the cables provided. If you have a white modem follow these instructions . Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. Have your account details at the ready!Or call 1-888-999-2321. 5 to 4 hours. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. How long does it take to switch broadband provider? Depends on your installation date. On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service.